APPtechnology see Enterprises’ struggle with both complex and the boring administrative areas of EUC delivery. Changing BAU workloads, internal project delivery and prioritisation of today’s tasks leads to postponements, omissions and technical debt around the following areas:
The pace of application changes – covering security and general patching
Concentrating on improvements – removing unused or out of support applications
Process completion – delays on complex processes such as joiners and leavers
Device management – Health, retirement or loss
User information – Business or User information that is out of date from previous targeted activity
PMO delivery –definitive spreadsheets that are project specific, and out of date the next day
Baseline and progress reporting – understanding what is improving and what needs more attention
APPtechnology’s Advanced EUC leverages our extensive application knowledge and Business Information and Process Automation tooling, to deliver improvements in all of these areas.
For a set monthly fee you receive expert analysis and recommendations for your application estate covering upgrade options, patching and Cyber Essentials compliance challenges. We take on the workload to assess, package and manage software and OS patching requirements for your EUC and Infrastructure.
Additionally, leveraging the awesome power of ManagementStudio, the service brings process automation and data intelligence opportunities to your environment, improving device security, user engagement and streamlining IT administration.
One monthly fee, dramatically improved application management information, expert software management services, and process automation to reduce your workloads is completed as planned by your APPtechnology Advanced EUC service.
Remove duplication and unused software
Throttle deployments to de-risk change
Monitor for unauthorised installs
CMDB for approved applictaions
Critical patches packaged, tested and released within 14 days
Remain CE+ compliant
License and subscription management for long term leave
Identify over allocation
Benefit from using software usage, not installs
W11 compat and bespoke reporting
Automate missing devices activity
Autowipe against agree criteria
Continually refresh stale AD and HR data
Update any otherwise static user data
User survey and satisfaction reporting
Remove spreadsheet hell
Updated and live data available for any IT change
Centralise AD, SCCM, Azure and HR data
The following use case examples can save you money, improve your security, and turn your older data into useable business information… just imagine the Process automation possibilities.
Improve Hardware security and reduce theft – Imagine a laptop, enabled within AD but not seen on the network for X weeks. Automated comms to the last logged on user to ask about location of device, and if an email bounce received either escalate to security or send auto-wipe commands. If identified that hardware was re-imaged and renamed, then consolidate information or data clean-up in CMDB.
Projects work from information that is current and precise – Use automated surveys to keep historical user data up to date. Where AD information has not been updated for x months, trigger user communications to check that it is relevant – “we have X as your line management and Y as your office location, is this still correct?”
Reduce your software license costs – Unused software is identified and either removed or the user contacted to check requirements. Software request and deployment process automated to allow rapid redeployment if required, integrated with any ITSM solution.
Automated “Nagging Engine” – Reminders and recording user activities on regulatory required scheduled activities such as completing anti bribery training, H&S activity, or checking on validity of mandated financial certifications.
Automate complex but repetitive IT processes – Maternity, Paternity or Long term leave processes such as temporarily removing expensive license allocations, or automated comms to reduce per user subscriptions, account suspension or re-enablement, security group management can all be automated, as can extensive joiners and leavers IT requirements.
Cyber Essentials Compliance – Your service can identify, recommend, package or patch software to maintain CE+ levels of compliance. It can automate the removal of unsupported applications, or start communications that will be a record of exception, along with providing expert advice on exceptions management.
Proactive identification of impacted users – In addition to knowing who may be impacted by project, application or infrastructure changes, you can automate communications to users based on application or hardware performance. Automate activity based on machine or application health reporting.
The following are examples of Business information and regular reporting options available from this Service. APPtechnology will work with you to identify what is important to your business and incorporate this in your Advanced EUC managed service delivery.
Patch compliance trends
What's not patched
Devices with at risk applications
Last login and device location
Updated User information
Impacting change communications
User Satisfaction surveys
User device and application performance monitoring
What has been updated
Throttled rollout management
What can be retired
What can be replaced / updated
Live and updated device, user and application information
Accurate contact information
Identify who will be impacted by change
Update for one project updates all base data
Per project workflows
Removes "use once" static information gathering
Recommendations for improvement
Device and application performance analysis
Compliance position trend
The opportunities are endless for Application, OS and Process improvements, but the starting point may be complicated. APPtechnology workshop with you in a presales capacity to identify the data sources available, the best routes to update aged information, the business intelligence that is important to you, and the initial processes that can be automated under your Advanced EUC service.
Every business is unique, and this service is designed to align with your uniqueness. Talk to us today, engage our requirements gathering workshop, and you will be given remit and pricing for an Advanced EUC managed service specifically designed specifically for your environment and priorities.
Talk to an APPtechnology Director about how we can assess, package and manage software and OS patching requirements for your EUC.